Following the 2020 Data Validation Season, PillarRx provided Medicare Part C & D customers a Satisfaction Survey. The survey allows PillarRx to quantify service levels and how our process and program can better serve our customers.
Although there were some program changes set forth by the Centers of Medicare and Medicaid Services (CMS) due to COVID-19, PillarRx communicated with each customer, about how new reporting standards and CMS guidelines might affect typical data validation projects from previous years. Despite CMS’ changes, our survey responses unanimously showed extreme satisfaction with this year’s quality, value, and the data validation process of PillarRx and Account Management team.
Exceeding customer expectations from an audit accuracy, timeliness and actional reporting are top priorities. This year, 100% of survey respondents indicated they will more than likely continue utilizing PillarRx’s data validation services in 2021 and beyond!
Listening to the feedback provided by our Medicare Part C & D Program customers and adjusting processes, has helped achieve a 99% customer retention since 2011. If you offer a Medicare Part C and/or D Program, contact PillarRx for more information about our data validation services at [email protected] or visit our webpage at https://pillarrx.com/medicare-part-c-d-plans/